Returns & Alterations
Effective: November 1, 2021
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Worn, altered or customer-damaged items
- Hard armour plates
- Ballistic shields
- Special order items
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item excluding those above may be returned up to 14 days upon you receiving your order. We will not accept returns of special ordered or custom items unless the item is defective or under warranty.
All returns must have an authorization number please call +1-604-392-2295 to receive your Return Authorization. No return items will be accepted without an authorization number.
All returns must have an original sales receipt and all original parts and pieces. No returns will be excepted if any of the above are missing.
All returns must be in original condition and unopened and unused. No returns will be excepted if any product is not in its original condition.
All shipping costs of returning items are at the sole responsibility of the customer and must be sent insured to cover the cost of the item in case of damage during shipping. No COD or uninsured packages will be excepted.
All returns will be credited back to the customer in the same payment method used to originally pay for the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to the original place of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.